Warranty coverage

Deck Ready stands behind its commitment to customer satisfaction with “Labor & Material” Warranties that are unrivaled by our competitors.

Deck Ready warranties its deck seal application against manufacturing and labor defects for a period of one (1) year from application.

After one year, should the customer become dissatisfied with the product or its application, Deck Ready honors an extended 10-year limited stain warranty on all 5-step Deck Restoration and Total Board Replacement Services. Under this warranty, Deck Ready will supply customers with an equivalent amount of new product that matches the existing finish.

A $500.00 service deductible along with permission to post a yard sign during service are required for all warranty claims. Please refer to limitations on warranty coverage as described in the Limited Warranty section of the contract.

Customer FAQ

What is the process for filing a warranty claim?

Deck Ready requests that all claims are submitted via our online form to ensure accurate date and time of filing can be documented. Following the submission of a claim, Deck Ready’s Customer Care division will schedule a time to inspect the issue to determine whether the claim is valid under the terms of the warranty. Once proper course of action is determined, the claim will enter our warranty production queue (if applicable).

What is not covered under the warranty?

We truly want our clients to enjoy their outdoor living space and will cover repairs for all reasonable problems, outside of naturally occurring movement of new wood. Additionally, we exclude damage caused by unapproved cleaning products, wood brighteners, chemicals, ice-melting salts, pressure washing, furniture, grills, planters, animal secretions, etc. Acts of nature (e.g., hail, flooding, tornadoes, hurricanes and earthquakes), fire, and other circumstances beyond the reasonable control of Deck Ready are not covered under the warranty.

The new wood that was installed has visible knots. Can the wood be replaced?

Wood is a natural product with properties and imperfections beyond Deck Ready’s control. There are various inconsistencies and imperfections that are natural characteristics of wood decking. The most common visual imperfections are knots. All pressure treated lumber has knots. Even the highest quality of PT comes with knots. The difference is that #1 boards have fewer and smaller knots than #2’s. The best way to judge the quality of wood is by the strength and integrity of the boards, more so than their visual appearance.

Why are there some small cracks on my replacement boards?

One common side effect of the drying process is a release of pressure that causes checks in the wood. Checks are naturally occurring hairline fractures. Direct sunlight and increased humidity during the drying process can increase the chances of checks. These small cracks do not affect the integrity of the wood, and in some cases even make it stronger.

Why weren’t cracks seals on my spindles and posts?

Deck Ready seals cracks on floor boards, step treads, and top rails. Our process avoids sealing vertical cracks as gravity causes the decking epoxy to pop out, resulting in peeling/chipping on the affected areas. Vertical cracks in a 4x4” railing post or a 6x6” support post is a common occurrence and does not affect the strength of the structure. Trust us, we know from experience that our sealing process will not work in these types of cracks.

Why are there small white spots on by deck?

Wood contain tree sap that may naturally leach out of the wood. Our preparation process of sanding down the wood occasionally activates the sap resulting in the appearance of small white spots. If this occurs, it’s nothing to be alarmed about. Our teams are familiar with this happening and can easily correct the issue.

The spacing between my new board seems to be shifting. Can this be fixed?

Wood is a natural material that comes from a living organism. As such, one of the challenges is dealing with its predisposition to shrink and expand in response to changes in humidity and temperature. We purposely butt the boards together to accommodate for shrinkage.